American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!
The staff kept pushing for an upgrade to a better model. When delivering the car, they refused to inspect it with us and just threw the keys at us, saying that since we had full insurance, any damage wouldn't be a problem. After insisting on an inspection, they reluctantly and hastily accompanied us, merely noting that the entire car had damage. Additionally, the staff did not properly review the order details and charged us twice, only refunding the money after further negotiation.
About QEEQ:8.0/10
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