Overall it's okay. The Black guy was very patient and didn't charge any additional fees. The $250 deposit was refunded quickly. However, I had booked a Camry, but for a non-airport city location in New York, there were very few cars available with no equivalent or higher-level options. Since I was in a hurry and didn't want to argue, the two cars were of different levels, but the rental prices were not much different. So I just went with it.
The manager’s service was pretty good. The only issue was that the car I booked wasn’t actually available, so they had to rush one in from somewhere else, which wasted quite a bit of time. They did give me some fuel as compensation though, so overall it was still a decent experience.
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