CAR RENTAL REVIEWS ON AVIS IN NEW YORK

The staff in the store are nice.

Excellent

Very satisfied, they even helped me with my luggage after returning the car.

Extremely satisfied with the service, top-notch quality.

The service attitude was average, not particularly enthusiastic. They denied the 'Fuel Service' option listed on the pickup receipt and insisted we return the car with a full tank, citing the lack of nearby gas stations. This added extra burden and cost. The queue time was acceptable.

Very satisfied

It's okay. The car pick-up service is average, but the return service is efficient and better.

Excellent

Average. Americans tend to work a bit slower, so there was some waiting during pickup. A reminder: it's best to ask for an accident hotline when picking up the car. We had a minor collision, and it took a long time to find the right contact and person to handle it.

Picking up and returning the car was very easy.

The car rental service is excellent, fast, and convenient.

The waiting time is still quite long, but most staff members have a good working attitude.

Satisfied, but the car made a loud noise at high speeds. Luckily, it held up until drop-off without any issues.

There were no cars available at the pickup time. I had to return at the agreed time, only to be asked to queue again.

Smooth pickup process.

The experience was average. Had to wait over an hour to get the car. The process was incredibly slow.

The overall service is good.

Highly visible signage.

The service of AVIS entirely depends on the staff at the specific location. The service at the New York City downtown location is quite good, but the Boston downtown location is much worse. When the reserved car model is unavailable, they claim to contact an emergency service specialist, but in reality, no one reaches out. The reserved minivan model is often not available in most cases, even if you prepaid the full amount and showed up at the designated time. The front desk will reject you with reasons such as 'the car is under a safety recall,' and then they'll offer you an SUV. However, an SUV cannot compare in terms of passenger comfort and luggage capacity.

Excellent