CAR RENTAL REVIEWS ON BUDGET IN NEW YORK

Satisfied

The main issue is that the car pickup location is too slow.

It's okay, no pushy sales services. The car model matched the reservation, but it wasn't cleaned.

Very satisfied

Returning the car was convenient, the location was accessible, and the staff provided enthusiastic service.

Poor service.

Excellent

Very satisfied.

There was a long queue, but picking up the car was convenient.

Short waiting time, and you can simply drive in for the return.

The pickup and drop-off process took too long.

Very satisfied. As a loyal QEEQ customer, I will continue using their services, especially on September 19th when I want to rent a Model Y.

They kept insisting on renting an EZpass, which costs nearly 200 yuan per day. However, based on actual road conditions, it turned out to be completely unnecessary.

The rental company was excellent. They noticed a safety issue with the tires and replaced the car for me.

This company is very reliable overall, highly recommended.

Good

Very satisfied

Extremely satisfied

The first car provided was faulty. The fuel gauge showed half a tank, and the store advised us to take a photo and return the car with the same fuel level. However, halfway through the trip, we discovered that the fuel gauge was broken, and it wasn't actually possible to refuel the car. We had to change our plans on the spot and rush to a nearby station just before the store's closing time (6:00 PM) to exchange the car. Before heading to the store, we called the car rental company's customer service, but the line was difficult to get through. After finally reaching someone, we spent about an hour on the phone only to find that the customer service couldn't really assist us. We had no choice but to walk into a branch to attempt to swap the car. Once at the store, there were more challenges. Initially, we were told there were no replacement vehicles. Thankfully, a repair technician at the store kindly took us directly to a repair facility to exchange the car. The replacement vehicle, however, developed a tire issue after just one day, and we had to visit the store again to exchange it. Within a short 6-day rental period, we ended up switching cars twice.

Quite smooth