During this trip, I rented from AVIS twice. The first time, I got scammed. The second time, I made sure to go through all the terms and conditions carefully to avoid being tricked. Now, AVIS requires you to sign and confirm via a tablet, which means you don't get a physical rental agreement and can't confirm specific charges. I picked up the car at Los Angeles Airport and clearly informed the staff that I had already purchased all the necessary insurance and services. However, the AVIS staff still added services like roadside assistance. When they charged my credit card on-site, it was $250, and I asked what the fee was for. The staff replied that it was just a security deposit. After returning the car, AVIS directly charged $125, which I later confirmed through the rental platform was for roadside assistance and insurance services. I feel all charges should be processed on-site during the rental process, which allows you to negotiate with the staff. Deducting the fee after returning the car feels like a hidden trap because the service is already completed and you have no way to negotiate a refund with AVIS at that point.

Satisfied

The Asian staff member persistently tried to sell insurance very calmly. Waited 20 minutes to get the car, could be more efficient. The car was relatively new, but after 2 days the radiator temperature suddenly rose, and the replacement car was a smaller one.

Quick and simple car pickup and return, no excessive upselling

They never had our vehicle. The only one they had was damaged down the drivers side with a damaged mirror. Saying this, it took them over half an hour to find the key for this vehicle.

Would recommend QEEQ.COM to anyone. Great value and plenty of communication.