IX RENTAL CAR RENTAL REVIEWS

Really good

Really happy with everything, the staff were super friendly and helpful.

Service was excellent — they inspected the car very carefully and gave me really detailed tips and things to watch out for.

Staff were really friendly and there was almost no waiting in line. The only downside is it’s a bit far from the airport, but they provide a shuttle so it’s not a big issue.

Absolutely loved this car rental experience.

Everything was perfect.

Customer service replied super fast, pickup and return were really efficient, and everyone was very polite with zero hard selling.

Super easy and convenient, everything was handled really well.

Really happy with this self-drive trip – the staff were super friendly, explained everything clearly, and the car was in great condition. After we returned the car, they even arranged a ride to the airport.

Super friendly staff who added me to their group chat, kept sending me all the info I needed, and had the car ready for me right after I landed.

Everything went smoothly the whole trip, no hidden charges at all, so I’m pretty happy with it.

Really happy with them.

The car was a bit old and had around 146,000 km on it, but it still ran well and overall I was pretty happy with it.

Great value for the price

The owner was super friendly and helpful, everything went really smoothly.

This was an awesome car rental experience! The staff were super friendly, everything was processed really quickly, and there were no sneaky extra charges at all. The car was in even better shape than I expected, really clean inside with no strange smells. Pick-up and return were totally hassle-free. I’ll definitely choose this company again next time I need a rental.

Satisfied

Great prices for what you get

They pretty much only communicate through WhatsApp. Customer service replies were so‑so, but the staff on site were really nice.

Our flight landed after midnight and the rental company still had someone waiting for us, which was really nice. The handover was super smooth, and returning the car was even easier—just dropped it off with the valet. The car itself was fairly standard, but Penang isn’t that big, so having any car already makes getting around much more convenient. Gas in Malaysia is amazingly cheap, almost on par with Dubai, so driving yourself is definitely worth it. Parking is a bit more expensive compared to back home in China, but still within a reasonable range.