IX RENTAL CAR RENTAL REVIEWS

Really good

Car was great and the staff were really professional.

Really happy with everything, the staff were super friendly and helpful.

Staff were really friendly and there was almost no waiting in line. The only downside is it’s a bit far from the airport, but they provide a shuttle so it’s not a big issue.

Absolutely loved this car rental experience.

Pickup and return were both fantastic – super fast and efficient!

Everything was perfect.

Really happy with this self-drive trip – the staff were super friendly, explained everything clearly, and the car was in great condition. After we returned the car, they even arranged a ride to the airport.

Super friendly staff who added me to their group chat, kept sending me all the info I needed, and had the car ready for me right after I landed.

Everything went smoothly the whole trip, no hidden charges at all, so I’m pretty happy with it.

Really happy with them.

Very satisfied with the rental company, everything went smoothly.

The car was a bit old and had around 146,000 km on it, but it still ran well and overall I was pretty happy with it.

1) The shop is really close to our guesthouse (near 天下茶屋東). It was about a 7-minute walk and the bright yellow awning made it super easy to spot.
2) The in-store staff and the customer service team are different people, but the客服 replies were very fast. Even late at night they responded right away and helped sort things out with the store, so I didn’t have to repeat everything myself. Really hassle-free.
3) We rented a child seat, but the size/length wasn’t quite right so my kid felt uncomfortable. After I told客服, they immediately coordinated with the store to see how to improve things. In the end we barely used the seat because it was digging into the child and he ended up not using it for all 4 days. On the return day I also gave feedback to the store in person and they clearly told me to apply for a refund through客服.
4) The staff’s service was great overall. At the end they even helped drop us off at a nearby mall to meet our friends, which nicely wrapped up our rental experience.

Thank you!

Pick-up and drop-off were super convenient.

Pretty good.

Satisfied

Everything was fine.

Our flight landed after midnight and the rental company still had someone waiting for us, which was really nice. The handover was super smooth, and returning the car was even easier—just dropped it off with the valet. The car itself was fairly standard, but Penang isn’t that big, so having any car already makes getting around much more convenient. Gas in Malaysia is amazingly cheap, almost on par with Dubai, so driving yourself is definitely worth it. Parking is a bit more expensive compared to back home in China, but still within a reasonable range.