KOTA KINABALU CAR RENTAL REVIEWS

It was just average. They didn't notify us about the pick-up location in advance, the car's performance was quite ordinary, and the price was higher compared to domestic or Australian rates.

Good

Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!

The staff were enthusiastic and professional, and the return process was convenient and straightforward.

The staff was very considerate, with no extra fees. When we mentioned returning the car at the airport, they agreed without hesitation, providing very warm and attentive service.

Very good, after getting off the plane, I waited near Exit 3 and directly completed the pickup process. The staff was very friendly.

Picking up and returning the car is very convenient.

The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.

Excellent

Pickup and return were very convenient. The service was enthusiastic and problem-solving was handled warmly. UnionPay credit card authorization was accepted.

Prompt and enthusiastic service.

The vehicle was in good condition, and the response to the flat tire was prompt.

The credit card couldn't process the deposit, so they initially asked me to pay 2000 MYR in cash. I ended up paying 1000 MYR in cash as a deposit. Now it's May 5th, and the deposit still hasn't been refunded.

Very good, self-driving is more enjoyable during travel.

Overall pretty good. There were some issues with the deposit, but everything was actively resolved.

Pretty good.

Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.

Yes. Their response was fast and helpful.

Very easy to use , get for affordable price easier

The car rental service was excellent.

Satisfied