The overall service was quite good. The staff at the rental location and those handling car pick-up and return spoke Chinese. Whether picking up or returning the car, the process was convenient and fast.
However, there were two issues that negatively affected the rental experience. First, the car was in poor condition, with dozens of scratches and dents, and the air conditioning worked intermittently. Second, there were two Chinese-language rental company markings near the license plate and front windshield, which made it obvious to the police that the car was driven by a Chinese person. As a result, the car was routinely stopped for checks. Without an international driver's license or a Thai driver's license, fines are unavoidable. Additionally, if a traffic accident occurs, the insurance company has grounds to deny coverage. Presenting a translated version of the basic driver's license booklet was ineffective.
First of all, there were no staff members during working hours. I had to call her to come to the counter, which was very small and had no clear signage. The vehicle was in terrible condition, and it was only after we strongly insisted on changing the car that they provided a replacement. I actually arrived at the store at 8:20 AM, but I didn’t get the car until 9:00 AM. The onsite staff told me that I could return the car by 9:00 AM. In fact, I returned before 9:00 AM, but now they are trying to charge me extra fees for extended usage. I have always used the Zuzuche platform, and this is the first time I’ve encountered such a situation. Moreover, I contacted Zuzuche’s customer service on the evening of the car return to explain the situation. Now Zuzuche has directly sent me an email stating they will deduct the charges. I’m wondering if the platform does not protect its customers’ rights?
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