CAR RENTAL REVIEWS ON AVIS AT PHUKET AIRPORT, HKT

Friendly attitude and excellent service

They deliberately leave damage under the car to charge extra. I was charged for the entire bumper for a single scratch.

Vehicle bumper loose！I think better to fix it before give us.

Like: We got a automatic Toyota Komuter, it was big, spacious and comfortable!

Great service.

Didn't manage the car I selected. Got a Honda city instead. Moderate maintenance for the car. The wheel toe alignment seems like drifted a little bit. You can feel it when drive on straight and flat road. Is quite dangerous if drive too fast during cornering. I think the car I got is too heavily used, because phuket have alot bump and uphill/downhill sharp corner especially going to patong area. Suggest the rental company do more often on car maintenance. Overall is still ok.

Yes. I got better offer through the auto rebooking. Thanks easy rent.

-this vehicle has some noise when we touch break and we cannot break as smooth. -staff at counter has service mind and explain their service. -Avis has not "Yaris" available on 19-Oct so they offer to change type of car to "Altis".

Satisfied

에이비스 사무실이 공항내부에 있어 외부에서는 사무실을 찾을 수 없었습니다. 공항에서 근무하시는 분이 대신 전화 주셔서 차를 빌릴수 있었습니다.

Good guys, helped in any question

Works well!

Excellent service. There was a minor scratch, and the rental office staff helped handle it without going through insurance, at no extra cost!

First of all, there were no staff members during working hours. I had to call her to come to the counter, which was very small and had no clear signage. The vehicle was in terrible condition, and it was only after we strongly insisted on changing the car that they provided a replacement. I actually arrived at the store at 8:20 AM, but I didn’t get the car until 9:00 AM. The onsite staff told me that I could return the car by 9:00 AM. In fact, I returned before 9:00 AM, but now they are trying to charge me extra fees for extended usage. I have always used the Zuzuche platform, and this is the first time I’ve encountered such a situation. Moreover, I contacted Zuzuche’s customer service on the evening of the car return to explain the situation. Now Zuzuche has directly sent me an email stating they will deduct the charges. I’m wondering if the platform does not protect its customers’ rights?

Best one

Cheaper competitor if have coupon

Like: Avis counter is located directly outside the baggage claim (if you land in the main terminal). The process was quick and the car was already parked outside ready for us.
Dislike: When leaving, we were going through the other terminal and there were no visible signs about where to return the car. I drove around the airport 3 times until someone directed me to the parking lot. Even after driving into the parking lot, it was difficult to spot the Avis signs and teams. Once I got there, I had to return the car and then return the forms to the counter inside the terminal (which was time consuming and inconvenient). There should be ONE place to return the car and forms, or someone should have done this for me.

It was okay.

The staff was very friendly and efficient.

The counter is right at the exit, very noticeable. No queue, very convenient!

They provided a car with over 160,000 kilometers. Later, I had an accident and went to the hospital, so a friend had to return the car on my behalf. I tried coordinating with AVIS to waive the 3,745 THB penalty for not personally returning the car due to force majeure. However, their customer service acted like robots, repeatedly stating their manager disagreed, while refusing to let me speak directly with the manager.

They wrongly withheld my deposit and took three months to return it.

Good !!!!

Good!!!!