Excellent

Very satisfied

Great experience

Since I only had a US driver's license and not a Chinese one, Avis did not accept the order from the car rental platform. It took two hours to resolve the issue through the platform’s customer service, placing a new order and negotiating a refund for the difference. Avis customer service was not very friendly, but thanks to the platform’s customer service for their patience and solving the problem over the phone. I will use the platform again, but not Avis...

Both pickup and drop-off were very convenient

Long wait to pick up the car. Arrived at the store half an hour early per the reservation, but both reserved and non-reserved customers were in the same line. Few service counters open; it took about an hour to get the car.