One of the highlights of the trip: Thank you, Hertz.

The service was smooth, but the car was in terrible condition. The engine oil needed to be changed but wasn't, and there were constant warnings. There were also various strange noises while driving.

My flight arrived in New York early in the morning, and there was only one person at the counter handling car rentals. This person was not familiar with the procedures at all. I had to wait in line for two and a half hours, and it took three hours in total before I could finally drive away.

They didn’t have the car that I ask for but it was ok

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).

At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.