10 out of 10

I refueled the car when exchanging it, and the kind staff reminded me that I paid for the fuel exemption fee and helped me get it refunded. Thumbs up!

Satisfied

The service was excellent. When returning the car, I forgot the GPS holder inside. By the time I went back to retrieve it, the car had already been sent to the car wash. The staff made an extra trip to help me retrieve the holder.

I had to add extra insurance because the Asian female staff insisted the insurance I bought wasn't enough, even though I thought it was sufficient. It cost me an additional 11 dollars per day. I really didn't want to argue further; it was summer vacation, the line was long, and I had already queued for an hour. I just wanted to leave quickly, so I ended up paying.

Pick-up was very easy.