Fast easy and safe

The car broke down for three hours, called Hertz, no response after three hours. Later, a passerby helped to start the car, drove it back to the airport, and the manager-level staff at the rental company showed no apology for our experience. They did not provide a sufficient professional attitude when things went wrong. If you want to ruin your vacation, use this terrible company.

As expected from a big company, both pickup and return were very fast, no upselling of insurance, and the car was new.

I booked a full-size car, but when I got to the store, the only option they had was a Chevy Cruze, which I didn't like. There were no other cars in the same category available, so they downgraded me to a Nissan Versa but still charged the same amount. Since I had prepaid through QEEQ, I couldn't get a refund for the price difference. It wasn't much of a difference anyway, so I didn't really mind. The car drove fine.

コンパクトを予約していたのに。 必要以上に大き過ぎて、運転に気を使った。追加料金も取られたと思う。 乗り心地はよかったが。

It took them over 30 minutes to have our car ready for us while we stood at the counter and waited. It was pretty ridiculous. I think the counter next to us had five people go through In that time. The price they had in their computer was more than what was quoted by easy rent cars. But I showed them the invoice and they manually updated it with no problem.

It was a little weird at first. Seems like there’s a catch to it. But read through the material and there wasn’t any fine print that I could find so I thought I’d chance it. They rebooked me at a better price which was a big surprise so overall I’m very happy and will use again.