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Live chat Email us Service Code: 8915661342
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Van was great, picking up was a bit of a nightmare

Reviewed: Thu, Jun 20, 2019
About Hertz: 9.0 /10
The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok. At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.
About QEEQ: 10.0 /10
I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.
Mini Van | Dodge Ram ProMaster City or similar

Relevant Reviews on Hertz in United States

Thomas Sinclair

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Reviewed: Tue, May 20, 2025
About Hertz: 10.0 /10
It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.
About QEEQ: 10.0 /10

Susie Hudson

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Reviewed: Wed, Feb 20, 2019
About Hertz: 8.0 /10
When renting the car in Orlando, I wasn't clear if the car had the SunPass installed, which made it confusing when driving on Florida's highways and tolls.

C.Hoffman

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Standard | Volkswagen Jetta or similar
Reviewed: Thu, Aug 8, 2019
“Superb”
About Hertz: 10.0 /10
Excellent as my flight was delayed
About QEEQ: 9.0 /10
I found it hard to go back and fix the time of pickup. A review page to fix mistakes would be great

M.Shipley

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Intermediate | Dodge Challenger or similar
Reviewed: Thu, Jun 6, 2019
About Hertz: 8.7 /10
The member of staff called ‘Atem’ was absolutely fantastic. He sorted us out with evrything we needed and can’t recommend him enough. Top man!
About QEEQ: 10.0 /10

N.BANKOLE

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Full Size | Chevrolet Malibu or similar
Reviewed: Fri, Jan 25, 2019
“Amazing experience and will use this again for rentals”
About Hertz: 10.0 /10
Great staff and the guy at the counter was amazing!
About QEEQ: 10.0 /10

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