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Live chat Email us Service Code: 6029528125
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Van was great, picking up was a bit of a nightmare

Reviewed: Thu, Jun 20, 2019
About Hertz: 9.0 /10
The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok. At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.
About QEEQ: 10.0 /10
I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.
Mini Van | Dodge Ram ProMaster City or similar

Relevant Reviews on Hertz in United States

Lionel Johnson

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Reviewed: Tue, Jun 24, 2025
About Hertz: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Keith Wyld(e)

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Reviewed: Thu, Jun 12, 2025
About Hertz: 10.0 /10
Very satisfied. Just one request: no additional services needed.
About QEEQ: 10.0 /10

Wordsworth Alcott

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Reviewed: Fri, Aug 31, 2018
About Hertz: 8.0 /10
Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.
About QEEQ: 10.0 /10

Mick Flower

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Reviewed: Fri, Sep 30, 2016
About Hertz: 10.0 /10
The staff were friendly.
About QEEQ: 10.0 /10

M.Campbell

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Oct 12, 2019
“Easy but not cheesy!!”
About Hertz: 9.7 /10
The car was an absolute dream to drive during our hire period. Initially thinking I needed an suv, but as it turned out the Chevy was an excellent drive. Good on fuel and with enough toys it was an all round solid drive.
About QEEQ: 10.0 /10
Never used Easyrental before and was impressed with its overall service and realistic offers.

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