Quick and easy pick up and a few options of what to drive

Very good

Always professional and clean.

Easy and as quoted.

Picking up and returning the car is very convenient, just right outside the airport hall, a 2-minute walk.

Took three attempts to find me a car. That's three times I was sent to walk to the parking lot (in the freezing cold night) and back to the office. Took nearly an hour to get the car. Gas tank not full, 5 miles after leaving the parking lot the needle moved off full, so probably a gallon

Fine

Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.