It went reasonably smoothly ! But there seems to be a disconnect between Hertz & Easycarrental

Very good

As a global chain company, their vehicle inspection is very professional. Any issues found during the inspection are photographed on the spot and uploaded to the app. If the customer needs, an electronic report can be sent to a designated email.

Picking up the car at Orlando Airport was very convenient. After completing the paperwork, you can go to the parking garage across the street and pick up the car, with the key already inside. Returning the car in Key West was also easy. Since I had an early flight, the office wasn't open yet, so I parked the car on the first level and put the key in a black drop box. Overall, it was very convenient. Because I had no prior experience, I did not rent or purchase a SUN PASS card. I drove through a SUN PASS lane and expect to receive a toll fine, but I have not yet received any notification.

This is my second time renting from Hertz. This time the car pickup process was faster, the staff were very professional, and the return process was quick as well. Very satisfied.

Hertz did not have the advertised class available. I had to pay a premium for an SUV.