Couldnt have asked for more - Outstanding!

I confirmed my order early, but when I arrived at the store, they said there were no cars available and asked me to pay extra for a larger vehicle. Is this fair?

This time, there was almost no wait at the counter; I was quickly assisted and the car rental procedure was completed promptly. This is different from before when the wait times were very long.

When picking up the car, the child seat didn’t fit properly, but the staff patiently helped us to replace it and familiarize ourselves with the car’s features. Until returning the car at the airport, we truly experienced Hertz’s leading position. The parking lot has complete facilities, including self-service refueling, car washing, and a 24-hour airport shuttle. The service is excellent! The return process was simple and straightforward, and the deposit was refunded immediately after inspection! I will choose Hertz again next time!

Did not provide the reserved model and forced an upgrade with additional charges.

借りる際の手続きもスムーズでした。カウンターの方も親切な対応をしていただきました。

比較がわかりやすく、その後のサポートも色々あり、大変助かりました。