Good experience

Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.

The service attitude was good, and the queue was not long.

It's acceptable. There was no Chinese translator on site, making communication difficult for those with limited English. Many places, including banks and hospitals, have this issue. It would be great to have translation devices on site; it's not a complicated thing!

The service was extremely poor; it's a company that scams people. Since we are not fluent in English and my child couldn't pick up the car on-site, I specifically placed the order on this Chinese platform to avoid trouble. During the car pick-up, my child communicated with the Avis staff over the phone and clearly informed them that we already had an order and did not need any additional charges, just to follow the existing order. But after the call ended, the staff, a Black man, very rudely added a $169 fuel service fee to the contract without our knowledge. After complaining, we were told that this was for a full-tank pick-up service where we didn't need to return the car with a full tank. But we didn’t need that, plus the tank was only a third full when we picked up the car, making the fee pointless. I took photos as proof. Two days after returning the car, $169.33 was charged to my credit card. Upon inquiry, I learned that this fee had been added to our contract and could not be changed. When we complained to the rental platform, they kept giving contradicting excuses—first saying we were charged for additional road service, then claiming an extra day’s rent because we picked up the car half an hour early. They were just making up stories, colluding with the car rental company to scam us. The platform made no effort to protect our interests or seek justice for us, only pushing responsibility onto others. This was a real experience: I paid $217 to rent the car through the platform, then got scammed another $169 by the rental company. The platform claims they bear no responsibility and can only communicate with the car rental company on my behalf. When I asked for proof of such communications, they had none. So it's a scam company. Who would dare book through such a platform again?

Their road side assistance was terrible. I will never recommend AVIS to anyone. I had a tire blowout & I was sitting in the car for over 2 hours on a busy highway & no one turned up. Terrible experience.