Nice car- not too big for 2 people.

Very good

As foreigners, we need to be cautious about hidden charges being pushed on us. Especially if there is a language barrier, they may try to sell extra insurance or services for toll fees. We encountered such upselling and only realized the incorrect charges after seeing the payment amount, requiring us to request a cancellation.

The wait time for picking up the car was quite long.

There were some minor issues during pickup, couldn't find the car in the parking spot the first time.

In New York City, there's no choice; we were pre-assigned a Nissan that had already driven over 35,000 miles. The most problematic issue was the return location at Washington Union Station. It required driving into the train station parking lot first, and there were no visible signs for the rental company outside. Setting the GPS to the address provided was confusing. I recommend that the app provides more detailed instructions. Also, when placing the order on the app, a second driver was supposedly added, but it seems Hertz didn't sync the information, so an additional $3 was charged on-site.