Excellent

During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

Great service, definitely a big company!

Upgraded car on pick up brand new Nissan rogue. Great staff at jacksonville can't fault them.

Great app and everything went smoothly. Will be using QEEQ every time from now on.

Pre-ordered baby seat wasn’t in car at pickup, had to drive 30 min to another Hertz outlet to pick it up. Very annoying.

Although QEEQ booking included Third Party insurance, this did not appear on Hertz records and I was asked to buy it as it is mandatory in California. There is some disconnect that should be fixed. Had I bought it, it would have cost me almost $200 more!!