Pickup and return were very convenient, but if the car encounters issues during use, it can take up a lot of time and effort. The car couldn't be opened, and I thought the key might be out of battery. Hertz didn't have batteries at the store, so I had to take a taxi to buy them myself, but changing the battery didn't solve the problem. Eventually, I had to wait for a tow truck to take the car away and then take another taxi to the Hertz store to get a replacement car.
The branch was quite busy, with about a 40-minute wait in line. However, self-service pickup is available. Since it was my first rental, I chose to wait for counter service. The staff were very polite and recommended insurance for $18 per day, which I accepted. Overall, it was a good experience!
About QEEQ:10.0/10
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