Hertz provded graet service in Phoenix, AZ.

Satisfied

The store is big, but service is average. I already paid 2750 CNY through Zuzuche, but they still charged 297 USD. After lengthy discussions, they insisted on charging various taxes and fees totaling 97 USD. They said the 2750 CNY from Zuzuche was just the rental fee.

Much worse than Alamo. I rushed to the airport early in the morning to pick up the car, and while other companies were open, Hertz remained closed. When they finally opened, the procedures were extremely cumbersome. At Alamo, they just checked my documents briefly and handed over the keys. At Hertz, they took forever with unnecessary explanations and upselling, and told me that the tank wasn't full. They gave me the options of either buying a full tank or returning it with the same amount of fuel, which was a hassle and made me go get gas right after leaving the airport. They even charged me a $200 deposit, which hasn't been refunded after a week! The staff at Las Vegas during the return seemed to be from Hong Kong, couldn’t speak Mandarin, had a heavy accent in English, and had a bad attitude. I have no good impression of Hertz anymore. In short, I will never choose Hertz again!

Quite satisfactory

Hertz did not have my vehicle the day of pick up. Eventhough I reserved it a week and a half in advance and called twice to confirm the reservation. They were on able or willing to assist me and I received the worst customer service.