Excellent

The pickup process was extremely slow, and the drop-off process was overly complicated. This was my first car rental experience, and it was terrible. I spent an hour and a half in line on the second floor just to complete the pickup procedures. Then I waited another ten minutes at the B1 level to get the car, only to find out they gave me the wrong one. A car scheduled for 9 a.m. wasn’t officially handed over until 11:10 a.m., severely disrupting my day's plans.

Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.

The first vehicle provided was in poor condition with scratches and collisions, and had high mileage.

Excelente servicio. Gracias

Like: The whole process from pick up to being dropped off back at the airport was smooth.
Dislike: The shuttle driver was a bit unfriendly and gruff when he picked us up at the airport. Not a great welcome. They did try to upsell me to a midsize but it wasn’t a huge deal and they weren’t pushy about it.