Well beyond my expectation

Except for the long queue during pickup, everything else was very satisfactory.

I recently picked up cars at Rowland Heights twice, and both times they didn't have the model I booked. Only electric vehicles were available, so I was forced to pay extra to upgrade to a higher-level model. Especially last month, I booked a morning pickup, but the staff told me I had to pay extra to upgrade or wait until the afternoon for the model I booked. I needed the car urgently, so it was very frustrating.

The car was not in good condition it had a bad loud wobbling noise other than that everything was good

Hertz staff were efficient, knowledgeable and helpful.

Like: Great car for a great value, seamless car pick-up experience