Well beyond my expectation

They handled a minor scratch very quickly, but there was no one to give an introduction when picking up the car, which was confusing.

Unfortunately the car developed a substantial oil leak which meant that we had to visit a Hertz garage 3 times during the rental period before having to then drive to the international airport in Orlando to swap the car for a different one. It was all a bit stressful having dumped about 3 litres of oil on our drive and we lost a day of the holiday at least trying to sort it all out. Customer service at the airport Hertz desk was excellent and we were able to exchange the faulty car for a better model of vehicle.

All good. Was able to swap the drop off location free of charge which I was told by Hertz was unusual. Hertz were impressed by the level of service provided by QEEQ voucher.

At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.

Like: Great car at a good price
Dislike: Nothing