Not bad

Due to flight delays and a detour, I arrived at the store at 11 PM. Everything went smoothly, and the car was in great condition.

No wait for pickup. Booked a compact SUV, but received a mid-sized SUV instead. The exterior had several minor scratches, and the interior was quite dirty. Luckily, the car drove without issues and there were no complaints during return. Refund of the $200 deposit was processed within half an hour after returning the car. Note that getting the car earlier means you’ll need to return it earlier as well. Picked up the car within half an hour of landing on Kauai Island. Overall, satisfied.

Overall, it was pretty good. I'm just not sure if they'll find excuses to deduct money later. I didn't buy the collision damage waiver. When I arrived, an elderly lady told me that it's illegal not to buy it in Los Angeles. I directly replied, 'I just want to break the law, is that not allowed?' She was speechless afterward.

Great customer service. Process was fluid and painless. Friendly staff. The lady was polite, interpersonal, courteous, and provide quick service.

I was skeptical due to this being a unfamiliar website/app but things were smooth and I will be booming through this website/app again since I travel so much. Best price in short amount of time.