CAR RENTAL REVIEWS ON HERTZ IN LOS ANGELES

Professional, friendly, and convenient.

Very considerate.

Satisfied

Very satisfied.

The service is excellent.

Very good and efficient. The process is simple and straightforward.

Extremely satisfied! The car was in great condition, and they allowed me to return it at a different location without charging an extra fee when my travel plans changed in the last few days. Fantastic!

It was a satisfactory car rental experience.

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.

The customer service was excellent.

The return location was too inconvenient.

Very satisfied.

Very satisfied

Overall good experience. They did try to upsell, but they were not pushy when I declined. They just have a duty to inform about the high costs of towing and labor, etc.

Extremely satisfied!

Satisfied

The overall process was simple, and the instructions for picking up and returning the car were clear.

Paid extra to upgrade to a top-tier Mercedes C-class, the car was very new. Truly worth every penny!