“The rental experience was very good, but the customer service had many problems.”
About National:7.0/10
They tried too hard to upsell. The staff lied about National not letting the car go into Canada, which I verified twice with other offices of National and the central phone number.
Very satisfied. You can smoothly pick up the car with your domestic driver's license and a translation. The staff is very friendly, and you can choose from similar models. At first, we picked a convertible, but since we had a lot of luggage, they replaced it with a four-door Jeep for us.
Much better than expected, very convenient. The car we got this time was almost new, with only 2000 miles on it. The condition of the car was excellent, and both my parents were very satisfied!
On the second floor, no need to queue. Rented twice, and the cars were very new (under 10,000 miles). Prices are reasonable. Note that if you exceed one hour, it seems they charge for a full day. Make sure to allocate enough time when renting.
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