I booked a Corsa with full insurance from the rental company, but the Corsa wasn't available. They upgraded me for free to a hybrid MG SUV, a domestic car that's quite fuel-efficient. It was a new car with just over 10,000 kilometers total mileage. When picking up the car, they briefly tried to sell road assistance insurance, but when I declined, their attitude remained polite. The process of completing the paperwork and picking up the car was about 600-700 meters apart, and they provided clear instructions which made it fairly easy to find. During drop-off, they mentioned that since I had full insurance, there was no need for vehicle inspection—just hand over the keys and leave. Overall, the experience was pretty good.

Apart from the usual insurance promotion, they also offered an additional 24 euros per day for a model upgrade. I insisted on keeping my original booking, but the car I received ended up being the recommended upgraded model. The deposit was refunded promptly and I received it the same evening.

Good service

Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.

Average - had booked a Q3 but that wasn't available.