The elderly gentleman at the counter doesn't speak English very well. You may be asked for your residential postal code, email, and phone number. If your English isn't fluent, it's more convenient to write these down on a piece of paper or notebook in advance.
Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.
Overall not bad. There was no option for snow tires during booking. When I arrived and requested snow tires, the Audi Q3 I booked didn't have them, so I had to switch to a Ford Focus Wagon. They counted it as an upgrade and charged me an extra 31 euros per day. Other than that, everything was good.
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