Very satisfied

You can pick up and drop off the car early without any fees. The car is in great condition, and existing scratch records were already noted during the pickup. The entire drop-off process is self-service, very reliable. I have rented from Europcar several times before and highly recommend them.

They didn’t give me same car booked by me I booked q8 and got E class car how come they said you did not book car from europcar so they can’t help me to get same car asked to talk Qeeq

I booked a car in Milan, but we arrived late at the pick-up point during lunch break. After making a call, a friendly Italian guy came to open the door for us, although he charged a 30 Euro service fee, it was better than waiting for 2 hours. However, the automatic car we booked wasn't available because the system didn't have our order information. The only car left was a small manual Fiat, which we couldn't operate. Another automatic car had to be returned to Milan, not at a different location. Reluctantly, we had to give up. In the end, thanks to QEEQ for assisting with the refund after we returned.

Bad temper, bad service, horrible encounter, overcharge, irrational. Did not provide the booked car, also charged for a free item! Scolded by the staff with no respect shown. Seems like because I am Chinese, they look down on me! Racism! Horrible!