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Live chat Email us Service Code: 7670128216
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Good but supplier was horrible

Reviewed: Mon, Aug 19, 2019
About Hertz: 6.3 /10
Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback
About QEEQ: 10.0 /10
Great service. Price is good! Happy with the online experience
Compact | Mazda 3 or similar

Relevant Reviews on Hertz in United States

Darlene Leopold

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Reviewed: Tue, Feb 18, 2025
About Hertz: 10.0 /10
The Black gentleman patiently listened to my awkward Chinese-style English and was considerate of my feelings throughout.
About QEEQ: 10.0 /10

Josephine Irving

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Reviewed: Sun, Jul 21, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Taylor Cook(e)

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Reviewed: Thu, Sep 5, 2019
About Hertz: 6.0 /10

Wordsworth Alcott

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Reviewed: Fri, Aug 31, 2018
About Hertz: 8.0 /10
Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.
About QEEQ: 10.0 /10

U.Choudry

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Premium | Chevrolet Impala 2 Doors or similar
Reviewed: Sat, Jul 28, 2018
“Hertz rent a car”
About Hertz: 10.0 /10
Like: I like my Hertz car rental
Dislike: Thay can let me drop my car at the airport.

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