Fantastic experience! And I advised my representative that I may possibly have the use of a family member car which could shorten my rental period, and she fully explained how that would impact my pricing. When that did occur and I brought back the vehicle early, I was completely satisfied!

I will use EasyRentCars.com again! Great to work with.

The pickup location in Palm Springs was difficult. There were not enough signs to indicate where to go. I had to walk through the hotel/casino to find anyone who could direct me. The drop off location in Las Vegas was even worse. The address on the car rental was insufficient to return the vehicle. I called the number for the hertz desk at the location provided- no answer. I then called up to get further information from the hertz helpline on where to drop off the vehicle but was told they couldn’t assist me as the car was registered under my friends name (I paid/booked the original transaction but my friends credit card was used for a deposit as mine was not working with Hertz). This was unhelpful and it took several iterations before the assistant provided the same address for drop off that I already had - unhelpful. In the end we had to go through another hotel and ask and they were able to assist. The process meant we returned the vehicle at 12.57pm and there was no one tending to the front desk. If Hertz attempts to charge me for another day (because we were late) there will be repercussions.

Like: Very helpful and friendly

Like: FRIENDLYNESS
Dislike: My reservation is from 10:30 to 10:30, but I didn't get the car till 11:15 because the car we reserve wasn't ready, they upgraded to a similar SUV but didn't like, so wait for the car which was okay with us, but when we returned the car around 11 pm, the parking lot attendant still there, and told us that the person who take care of the return car paperwork still there just step out the office, so we wait a little, didn't return. So the attendant showed us how & where to drop key & paperwork which we did. Then later on found out they charged us 1 extra day, so have to contact them and they reversed the charges. Also would be nice if they email us the invoice after instead I had to call and requested.