Very good

When returning the car near L.A. airport, there was a large outdoor parking lot shared by three rental companies. The staff giving instructions that night was very rushed, asking us to quickly leave the key and go. Later, Hertz charged us an extra day of rental, but luckily we had taken relevant photos, and Zuzuche actively helped me reclaim the rightful amount. However, I am not satisfied with Hertz's entire process. Everyone should be extra cautious about whether there are any extra charges on their credit card during car pickup and drop-off.

Beware of upgrade traps. They mentioned a free upgrade, but it ended up costing money, and it wasn't cheap.

Both pick-up and drop-off were very fast, and there was no issue with using a magnetic stripe card for the deposit instead of a chip card. We even extended our rental by a day without any formalities, and the fee was deducted directly from the deposit when we returned the car.

For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!