Everything was great, the directions were easy to follow, and there was a shuttle right outside the airport.

The staff provided excellent service.

This deal was really affordable

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.

The only negative point is that the website and the lady at the pick up place didn't inform us that the EZ pass is almost mandatory in US, specially in New York so we didn't take it so we have had to deviate a bit our trip to pass to another Alamo agency to get this EZ pass. All the rest was perfect. Very confortable and praticle brand new car.

An information on the option EZ pass in US would be apreciated.