Very satisfied

The Hertz car rental near the Bologna train station upgraded me to a 9-seater Mercedes, which I initially thought was a bonus since I had booked a 7-seater. However, I only checked the exterior for scratches and dents when I picked up the car and did not inspect the interior. During the trip, I encountered issues: the left rear door intermittently reported being open when it was not, and later the right rear door could not be locked, preventing us from leaving items inside. Eventually, the right rear door got stuck in the locked position and could not be unlocked, making it unusable until the car was returned. Since it did not seriously hinder our use, we continued with the trip and did not contact the company.

The registration process for a new customer took too long and was significantly slower than car rental procedures in our country, but the service attitude was quite good!

Counter took quite a while. Car was disappointing and damaged. Aggressive attempt to sell additional insurance at crazy price.

Like: Great value, and nice car
Dislike: They tried to give me a downgraded car on arrival which I had to argue about so I could get what I ordered