The Hertz car rental near the Bologna train station upgraded me to a 9-seater Mercedes, which I initially thought was a bonus since I had booked a 7-seater. However, I only checked the exterior for scratches and dents when I picked up the car and did not inspect the interior. During the trip, I encountered issues: the left rear door intermittently reported being open when it was not, and later the right rear door could not be locked, preventing us from leaving items inside. Eventually, the right rear door got stuck in the locked position and could not be unlocked, making it unusable until the car was returned. Since it did not seriously hinder our use, we continued with the trip and did not contact the company.

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.