Very satisfied. I rented a Golf but actually got a large SUV. The car was very new and the staff were very friendly. They even voluntarily drove us to the train station when we returned the car.

Very poor service, changed the car three times, all had issues, and the vehicles were very outdated, over 80,000 kilometers, noisy, and extremely dirty inside.

Firstly, the pickup address didn't match the one provided in the order. It was supposed to be 74, but it was actually 100, which cost us half an hour. Secondly, the first car they gave us was broken. The rental company handed me the keys, and when I went to the garage to collect the car from the intermediary, I found it was broken. The intermediary didn't care, so I had to walk 300 meters back to the rental company to get a replacement car, which took another hour. Lastly, after admitting the car issue and apologizing for their service attitude, the new car had only 6 liters of fuel when it should have had a full tank of 52 liters. When returning the car, they refused to refund the fuel difference, implying it was my bad luck to get a broken car. Seriously?

Arrived 25 mins early and after processing our documents, we were told to go to the back of a very large queue because we were too early! This was worrying because we then watched another party get told their contract was cancelled because their 30 minute “hold” time was exceeded. In the end all went well and the overall service for us, was good.

Hadn’t heard of QEEQ before this experience but was very happy with the process and would definitely use them again.

Check-in took longer than usual as there were 7 customers ahead of me but when I got to the counter, my time there took about 5 minutes. The service Rep was professional and quick. No issues with the car (Fiat Panda). Drop-off was also quick, took less than 5 minutes, I will definitely rent from Sicily by Car again.