Too many unnecessary upsells for other vehicles. Booked the car so early but it's never available, always trying to upsell you on other cars, insurance, and additional services. In the future, better to automate it and avoid dealing with people.

The car rental store in Milan is quite a distance from the parking lot. We had to drag two heavy suitcases across two streets and up to the third floor of the parking lot to find the place. Luckily, a staff member appeared halfway, so we didn't have to search for long.

Very good!

Carefully check in absolute details your vehicle conditions upon pickup, as at the return they will look for ANY paint scratch which was not documented. They did find very light scratches made by vegetation on the car which hard to spot and not noted on the original contract, luckily I had pictures of all the car body parts and could show them it was present. I suggest you heavily document the car condition using the same method, they have little leniency on ANY damage

Just great !

Like: Pick up location
Dislike: Drop off process time