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Search for Hertz Car Rentals in Atlanta
Reviewed: Mon, Sep 11, 2017
About Hertz: 2.0 /10
Picked up the car in Atlanta, wanted to rent a toll pass device but was told none available. Received a toll charge of $3.10 plus a service fee of $24.75 after returning to my country, which was frustrating. I had inquired about renting an electronic toll device, but Hertz couldn't provide one, and eventually, I was charged a service fee. What sense does that make??? Additionally, in Pittsburgh, I noticed the power steering warning light was on. To save time, I went to the airport early in the morning to swap the car and encountered a very impatient staff member. The replacement car was a downgrade, and they claimed the original car from Atlanta was of a higher class. To get the same class, I had to pay extra. Not only was time wasted, but it also dampened my mood. Overall, this car rental experience was unsatisfactory!!!
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Hertz
Atlanta
United States

Relevant Reviews on Hertz in United States

Ansel Blume

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Hertz
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Thu, Nov 14, 2024
About Hertz: 4.0 /10
The staff kept pushing insurance sales, and even though there were several Nissan cars available as I had booked, they still gave me a Kia.
About QEEQ: 8.0 /10

Calvin Joan

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Hertz
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Wed, Nov 13, 2024
About Hertz: 6.0 /10
Waited for about an hour. The vehicle itself was very new, but the air conditioning system was broken and didn't cool at all during the entire trip.
About QEEQ: 8.0 /10

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Small SUV | Toyota RAV4 or similar
Hertz
Hawaii - Honolulu
United States
Reviewed: Sat, Nov 2, 2024
“Waited over an hour for the car after terribly rude customer service staff.”
About Hertz: 6.0 /10
We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.
About QEEQ: 10.0 /10
Brilliant as usual.

Adela Quiller

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Hertz
Boston Logan International Airport(BOS)
Boston
United States
Reviewed: Tue, May 29, 2018
About Hertz: 10.0 /10
I rented a car at Boston Airport. After getting off the plane, you can take shuttle bus 33 or 55 for two stops to reach the car rental center. Very convenient. The Hertz signage is big and noticeable, and the staff was very friendly. There was no line, and the process was quick. They initially offered me additional insurance, but after I told them I already purchased full insurance from QEEQ, they didn't insist.
About QEEQ: 10.0 /10

Aimee

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Compact | Nissan Versa or similar
Hertz
Bradley International Airport(BDL)
Hartford
United States
Reviewed: Fri, Jul 27, 2018
“Easy, Hassle free, great value”
About Hertz: 10.0 /10
Like: The whole process from pick up to being dropped off back at the airport was smooth.
Dislike: The shuttle driver was a bit unfriendly and gruff when he picked us up at the airport. Not a great welcome. They did try to upsell me to a midsize but it wasn’t a huge deal and they weren’t pushy about it.
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