This was the first time I encountered a staff member who was overly pushy with upselling. At the beginning, she greeted me warmly, but then she aggressively tried to sell me insurance. Despite me repeatedly stating I didn’t need it and even calling Zuzuche’s customer service, the female staff member insisted rudely, saying, 'I don’t communicate with anyone else; you definitely need this extra roadside assistance insurance.' It wasn’t until Zuzuche's customer service asked her, 'Are you saying the customer can’t pick up the car without buying insurance?' that she finally stopped. The entire rental process ended up being delayed by nearly two hours. Additionally, when returning the car, I was about 10 minutes late because of rush hour traffic and stopping to refuel. I explained the delay to the staff on site, but they still mercilessly charged me over $60. The cost for those 10 minutes was simply too high. I strongly recommend avoiding this car rental company if possible. I’ve rented cars in the U.S. many times, and this is the first time I’ve encountered such an unreasonable company. That said, the car they provided me was brand new—GMC—which slightly made up for the unpleasant pickup and return experiences.
At the airport parking lot, you can choose from the available models yourself. When I later rented from Hertz, this option wasn't available. I'll stick with Thrifty in the future.
The staff at the store was extremely terrible! When I picked up the car, first they told me that the model I booked was too small, and they tricked me into thinking the economy model only had two seats, so I upgraded. Later, I found out that the upgraded Nissan was exactly the same as the economy model I rented a few days ago! Secondly, they made me buy a toll pass, but I didn't need it at all! Thirdly, without consulting me, they bought a full tank of gas for me, knowing full well that I was only renting the car for one day and would never use a full tank! After preparing my receipt, the person hurriedly sent me off and called up the next person in line. I just regret not checking the receipt carefully at the time. It wasn't until I compared it with the receipt from a few days ago that I noticed the issue. This was the worst experience I've had renting a car in the U.S.! I used to trust them and hardly ever checked the receipts. Future renters, make sure to check everything carefully! There are so many traps in the U.S.!
About QEEQ:10.0/10
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