CAR RENTAL REVIEWS ON THRIFTY AT JOHN F. KENNEDY INTL AIRPORT, JFK

Max and Chris at the JFK rental car were amazing. So friendly with customer.

The car model is excellent.

The rental company tried to upsell full insurance and local Ezpass, and their attitude was poor if you refused.

Good

The company is quite good, but there are too many people in line!

They are great to let me up grade at no extra price ❤️❤️

It was a great experience !!

Car perfect. Agent did try to up sell insurance but declined all much to her dismay.

No issue as always with booking. Should be advised of need to pre pay tolls in NYC or penalties would be charged by hire company

Extremely satisfied

Satisfied

The staff's attitude was just average, and it took me nearly an hour to rent the car.

Very satisfied

Good

Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way. Also for the security deposit, she charged me way above the amount that was specified. Conclusion : this is my first and last time to deal with Thrifty because of this person.

It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

Very satisfied

I am ordered full size care but get minivan.

Good service

the price when paying is much different from the promised one. impose insurance. as a result, renting a car is more expensive

Only 1 Thrifty person on counter, Sixth had 4 people on the adjacent counter. Poor signage for car rental at airport. No sat nav on car nor I phone connection

Do not understand why I had additional charges

My experience was excellent, I had no issues from the time that I picked the vehicle up till the time I dropped it off

Keep doing excellent work ☺️

I've rented cars here several times and it was fine, but this time was so-so. I had to wait in a long queue for quite a while and didn't get the car I originally booked. They gave me a Chevrolet instead. It was a brand-new car, but it had a strong smell. We were in a rush, so had no choice. My child coughed the whole way. After making the payment, I noticed an extra charge of over $30. When I asked if it was tax, they said yes. However, later I found out my prepayment already included taxes. Could customer service clarify this? Picking up and returning the car went smoothly overall, but keep in mind that Thrifty seems to have merged with Hertz. You'll need to go to Hertz for both pick-up and drop-off. If you look for Thrifty, it might involve some hassle.