Excelente proceso

とても良い状態の車を用意していただいた。

事前に、ラインをつなげて頂けたので、細かな連絡がすぐに取れてとても便利でした。

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Brilliant as usual.

The process for picking up and dropping off the car is straightforward, but they will try to upsell insurance and additional services.

No the car didn’t exceed my expectations. Noisy, possibly in the drive train. Rear door sticky to open. I did contact Hertz via the messenger platform (which there response on that was excellent) Only problem their response was “Thank you for that! I have sent a request for our Emergency Roadside Service team to reach out to you directly. My sincere apologies for this inconvenience! -Sam” we didn’t receive a call…. Also, the hire got extended, we will return it this Friday 5th July as agreed. No need to bother getting Roadside assistance onto it now, we’ll put up with it

Très bon service, souriant et helpful

Simple et efficace