I booked a Ford Focus, but it wasn't available, so they gave me a small car, a Kia, instead. I prepaid for 35 days, returned the car two days early, but they didn't refund the money for those two days. Poor service.

Very satisfied

Overall quite satisfied; the pickup and drop-off were very fast. However, I booked a Jeep Cherokee but was given a Nissan X-Trail. Japanese cars are not very sturdy; using snow chains even damaged the rear wheel cover.

The car rental procedure was convenient. After providing the order, notary attested driver's license, passport, and credit card, the process was completed and I got the car keys. Based on Hertz staff’s suggestion, I upgraded the car model for an additional $20/day. Hertz mostly offers new cars; my Nissan Maxima had only driven 4,000 kilometers. Returning the car was self-service in the early morning. You park in the designated area and fill out the mileage and return time on the form given by Hertz during pickup. Drop the form and car keys in the return box at the Hertz counter, and you're done. However, the credit card has pre-authorized $708 (total rental price for three days was $507) and the actual billing has not been processed yet since I returned the car on the 20th.

They didn’t have the car that I ask for but it was ok