CAR RENTAL REVIEWS ON APEX AT AUCKLAND AIRPORT, AKL

Super legit rental company with zero hidden fees. I bought full coverage on QEEQ and there was absolutely no hard selling when picking up the car. When we returned it, they didn’t even fuss about inspecting the vehicle, and the lady there even drove us to the cable car station. The car was in great condition, really spacious, the trunk easily fit five 28-inch suitcases with room to spare, and the second row comfortably seated three adults. The windows were huge, almost like a panoramic view. Loved it—perfect car for our road trip across the North Island.

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

Excellent

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly

The service was great with no unpleasant experiences. The car rental and return process was simple and efficient.

Overall it was good. The headlights were dangerously dim and a message of ‘service needed’ appeared every time we turned on the car

Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.

Easy interface. Always my preference when searching for a car.

Very user friendly in every aspect!

Great platform to search for good deals

The service attitude was great.

It was a very pleasant car rental experience. After landing at the airport, the directions to the pickup point for the car rental company were a bit unclear, so we ended up asking for directions to find it. Other than that, everything was perfect—they provided a free child safety seat and even gave us a phone holder.

Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.

Rental with Apex through QEEQ while in Hamilton was a good price. But in Wellington I rented with yesaway through Momondo as their prices were better. Now feeling my QEEQ membership may not be cost effective

Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.

All good.

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

Car and customer service was very good. Overall I felt the entire experience was seamless. Would have preferred easier means to contact them prior to pickup but that’s ok.

No issues. Seamless experience.

The car pickup was very smooth. However, the car was a bit old, lacked cruise control, and the positions of the wiper and light controls were swapped, so it took some getting used to. The restrictions that changed midway were a bit too much, but luckily the ferry ticket remained unaffected.

I am very satisfied with this car rental experience.

when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.

NA

Good Service - quick drop off

Easy booking process

The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.

The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.