CAR RENTAL REVIEWS ON A RENTALS AT AUCKLAND AIRPORT, AKL

Very satisfied with the service, very accommodating, and the owner is super nice!

Very satisfied, great service

Satisfied, they provide self-driving regulations training.

Not clear extra payment on the day

Excellent as always. I will use this company again next time.

Easy to use, great staff to deal with. They picked us up from the airport in the car we were going to be using which made it so easy as we didn't have to change our luggage to another car. Communication was great, with photos and any other information I needed emailed straight away after receiving the car. Bond returned within 48hrs

Love how easy this app was to use and all the information that was given to keep myself safe.

Very satisfied

Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.

All good here.

Proactively contacted, airport pickup and dropoff, comprehensive reminders, excellent service.

Very good, the staff was welcoming and enthusiastic.

Very satisfied.

Very satisfied, loyal customer.

The car I received had an anti-theft lock, but I wasn't told how to use it during pickup. This resulted in the car getting locked on the road, and I couldn't drive it. Customer service didn't know how to resolve the issue either, leading to a two-hour waste on the road. The anti-theft lock malfunctioned several more times afterward, preventing me from driving the car.

When i called from auckland airport there was no answer, tryed 4 times than someone answer

Satisfied with the service, fast and efficient.

Extremely satisfied

The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.

The car was better than I expected. It was hybrid so I saved money in gasoline

Please keep lower prices than the rest of rental cars

The staff at Tianyi Car Rental Company have excellent service attitudes. They set up a group chat in advance to provide advice and tips for using the car. When picking up the car, they showed a video about driving in New Zealand, which was very straightforward and helpful.

Very satisfied