ADDCAR RENTAL CAR RENTAL REVIEWS

Although I didn't get the reserved model, I am quite satisfied with the price, service, and car condition.

Satisfied

The staff at the rental office clearly explained questions about car usage and the deposit. The card pre-authorization amount is slightly higher, which covers the deductible. Upon returning the vehicle, any outstanding toll fees or traffic violations will be deducted, and the remaining pre-authorization amount will be released after some time. Overall, the car's performance was sufficient for basic use. The pick-up and drop-off processes were quick and smooth, without any waiting. The rental prices were reasonable, and booking in advance made it more affordable. Highly recommended.

Both the service and the vehicle were excellent. The car was relatively new, and the staff who delivered and picked up the vehicle were very attentive and friendly. I highly recommend purchasing full insurance for a self-drive trip, as various situations can occur on the road, such as scratches from flying stones. Buying QEEQ full insurance gives peace of mind.

Excellent

Very good, easy to pick up the car.

Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.

Very easy to find and convenient.

Pretty good, the pickup and drop-off processes were very quick. I just don't know when the deposit will be refunded.

It's okay.

After arriving at the airport, you call the car rental company, and they pick you up in about five minutes. It's approximately an 8-minute drive to the rental location. With an international driver's license, the process is straightforward—they don't even try to upsell you insurance. I personally requested full coverage, and they directly waived the deposit. You just take the keys and can start driving. When returning the car, you only need to hand over the keys, and they will take you back to the airport.

I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance. The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car. Later on, I discovered I had been given a car from the economy group. They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely. The representative called the manager, who also insisted that this was what appeared in their system. He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car. Terrible service from an untrustworthy team.

The QEEQ team responded quickly to the email I sent and stated that they would investigate my claims regarding the rental station. They made sure to keep me updated throughout the process of handling and checking with the rental station, and they ensured I was compensated. An impressive and efficient response.

Satisfied

Very satisfied.

The car pickup was in Tallinn city center. Mr. Ivan, the representative, was extremely friendly and professional. The pickup process was very efficient with no delays or extra charges, which made the experience very reassuring.

The price is quite affordable. The service is also good. We visited 6 islands this time and rented four cars; this one was the most economical.

Very satisfied with Addcar.