Not bad, but communication was difficult due to the language barrier. They also asked for additional charges including crossing fees, road tax, highway tolls, and cleaning fees, totaling 159 euros.
Arrived at 7:00 AM on Sunday, and the owner was busy on the phone. Turns out there were other people from the same flight also renting from them. Waited for half an hour to get picked up, but the attitude was very good. The car rental process explanation and reminders were thorough, and there was no upselling. The entire process was completed in just a few minutes. Returning the car was also smooth, returning directly to the airport.
Both the service and the vehicle were excellent. The car was relatively new, and the staff who delivered and picked up the vehicle were very attentive and friendly. I highly recommend purchasing full insurance for a self-drive trip, as various situations can occur on the road, such as scratches from flying stones. Buying QEEQ full insurance gives peace of mind.
The overall service was quite good. Personally, I prefer to purchase high-coverage insurance for overseas self-driving trips, and in such cases, the rental company tends to be more accommodating. As for buying toll tickets, they didn't force me to buy them. I understand the price is slightly higher, but a few euros difference saves me from unnecessary hassle.
They provided us with an almost brand-new Suzuki Swift (we expected an old car), only 5000 kilometers on it. The protective film had just been removed, and all functions were fully operational. The car was in excellent condition! The staff was very friendly and spoke slowly, knowing that our English wasn't very good. After we returned home, the rental deposit was also refunded quickly.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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