ROMANIA CAR RENTAL REVIEWS

The staff were all very polite. Although they repeatedly emphasized that choosing not to buy their insurance would require a high deposit, they performed very detailed checks during pick-up and drop-off. It's recommended to consider purchasing the rental company's insurance, as local road conditions are not great and traffic congestion is severe.

The only thing that I didn’t like I was asked either to book 2400 Euros in my credit card which I didn’t have or buy another insurance on top of the AXA insurance I purchased earlier which I was charged around 160 Euros.

Very convenient with good vehicle condition.

Very satisfied

We had to wait almost two hours at the airport before the rental company came to pick us up, thanks to QEEQ for helping us contact them; before returning the car, we encountered an issue with the fuel gauge. The second last day, we filled up the tank (the pump automatically stopped), and after driving only around 20km the next day, one bar (out of 8) on the fuel gauge dropped. On the day we picked up the car, we drove at least 50km. Before returning the car, we decided to add 50 RMB worth of fuel to top it up, but it kept requiring more fuel. We added 50 RMB worth of fuel five times, and fuel was overflowing from the tank, but the gauge still showed only 7 bars (it requires full tank when picking up and returning the car). When we arrived at the rental office, it still showed 7 bars. After handing over the keys, the staff started the car, and the fuel gauge suddenly showed full. This was very suspicious, and when we pointed it out, the staff hurriedly drove the car away. We strongly suspect some tampering had occurred.

Unreasonable insurance charges.

Rather dodgy sales pitch on the extra insurance but unfortunately this is normal in a lot of places. They were quick to help with a tyre pressure light on the car and were friendly, especially on drop-off. Another thing I didn't like was that you have to pay the deposit and everything else on the same credit card - resulting in unnecesssary fees for the customer. Additionally, I was asked to clean the car before drop-off - this is for the purposes of inspecting for damages on return, so don't worry about paying for and spending time on a full wash. Overall it was a good car and decent experience.

The car was very good, and the staff as well. Still waiting for the return of the deposit money though.

Very easy to find and convenient.

Very bad, they charge extra for various reasons. Avoid using this car rental company.

We couldn't find the representative or reach them by phone multiple times, and there was no response. This company is not reliable. It was impossible to locate their staff at the airport, and no one answered the phone. We had to give up, which wasted two days' worth of fees.

Acceptable

For some reason, the staff at the counter said my translation document was not acceptable, which almost disrupted my trip. Thankfully, the rental company was very helpful and sorted it out with a phone call in twenty minutes. If it had taken ten minutes longer, I would have had to take a taxi to my destination 80 kilometers away, costing 600 lei, which is almost 1000 RMB.

Fairly satisfied

Very professional, seems to be one of the larger car rental companies in the area.

The staff attitude was quite good. However, the car is definitely not what I reserved. I was given a locally made Dacia, which had a poor chassis and felt unstable while driving. The tires were underinflated, and the tire pressure light stayed on throughout the journey. The Ford Focus I booked would have been much better.

They examined the car with a microscope on returning the car and charged me 240 Euro for 2 small scratches on the Front and rear bumpers that I'm not sure didn't not exist on pickup

Staffs were extremely helpful. Car is in good condition.

Easy booking process.

Very satisfied.

I booked a Volkswagen but was given a Nissan instead. The car was very new and in great condition. The pickup location was right at the airport arrivals terminal, just outside, and the staff was very friendly. I purchased full insurance from the rental company with no additional upselling. If no one is there, remember to call them first. The return location is in a parking lot next to the airport. If no one is there, just call, and they will come. After the inspection, the staff will drive the rental car and drop you off at the airport. The service is friendly, and the deposit was refunded instantly after returning the car.