The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.
About QEEQ:10.0/10
Booking was easy and insurance conditions were given clearly.
Customer Service clarified our questions regarding the check-out process.
“The car hire experience was good but had some surprises”
About Europcar:8.0/10
Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.
“Unexpected Charges and Upselling at a Car Rental”
About GREEN MOTION:7.0/10
The vehicle was in good condition, but it lacked the manual transmission I wanted. They also tried to upsell me on insurance I didn't need. When I declined, they increased my security deposit to €4,000. Additionally, they tried to charge me an extra fee for cleaning the car: €30 at pickup or €40 at drop-off.
The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.
The car had just over 20,000 kilometers, its condition was acceptable, and the features were decent. Overall, it was okay, but try not to arrive too early.
The staff at the rental car company were very helpful. Even though the store location on my order differed from the airport location I selected when booking the car, they still assisted me so I could pick up the car at the airport.
“great car, great service. the best thing you dont need to worry about washing the car before drop of”
About Budget:9.3/10
the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.
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