The car hire experience was good but had some surprises
Lithuania
Reviewed: Wed, Aug 7, 2024
About Europcar:8.0/10
Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.
The service was excellent. The lady who attended to us explained all the rental and car usage details patiently and thoroughly. She was both pleasing to look at and very kind!
Friendly check-in staff. Offered deals relevant to me.
Great service.
Thanks
About QEEQ:10.0/10
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The car hire experience was good but had some surprises
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