CROATIA CAR RENTAL REVIEWS

I booked a Mazda CX-5, but ended up with a VW T-Roc, which is noticeably smaller. This made the entire trip inconvenient as the trunk was always fully packed with luggage. Every time we loaded or unloaded, we had to remove the trunk partition first. During one of these instances, we accidentally misplaced the partition. When returning the car, we were fined 400 euros for this, which felt opportunistic and unfair.

The car pickup and return process was very efficient, and the service was good. No aggressive upselling of insurance.

Quick and efficient

The flat tire occurred on a weekend night, with the damage on the side of the tire, making it irreparable. Customer service told me to handle it myself, but I couldn't stay where I was, as it would delay others' accommodations and ticket bookings the next day. In the end, I had to call roadside assistance to replace the tire. The following day, I arrived in Zagreb and replaced a pair of tires as required by the rental company. One flat tire ended up costing me three tires.

After arriving at the airport, you call the car rental company, and they pick you up in about five minutes. It's approximately an 8-minute drive to the rental location. With an international driver's license, the process is straightforward—they don't even try to upsell you insurance. I personally requested full coverage, and they directly waived the deposit. You just take the keys and can start driving. When returning the car, you only need to hand over the keys, and they will take you back to the airport.

The AVIA staff were very professional and explained everything clearly. The guides led us to the parking lot to pick up the car, and the vehicle was in great condition with just over 17,000 kilometers. We were upgraded from a Volkswagen Golf to a Peugeot 3008. However, there were long lines at the AVIA counter while other counters were relatively empty. The rental company is reliable and worth recommending to friends.

They were very detailed with the car damages, which were many. Customers are expected to check the car in details and take photos and videos, otherwise it is very likely you will be charged with those damages when returning the car. They are very detailed and thorough with checking!

The car was an MG, not the Volkswagen I had booked, and it was in poor condition.

The rental company staff were very friendly, had a great attitude, and explained the details clearly. The vehicle was a bit old, and the driver's seat couldn't recline backward or adjust forward, but luckily it didn't affect the driving experience.

OK mobility requires a deposit of around 2000 euros at the time of pickup if you don't purchase their full insurance.

Extremely satisfied, they provided a brand new car with only 800 kilometers on it, very lucky. Both pickup and drop-off were very smooth and convenient.

Very good.

Very satisfactory, thoughtful, and detail-oriented.

The cross-border fee is much higher compared to other rental companies, charging 80 euros.

It was convenient to pick up and return the car in the city areas of Zagreb and Ljubljana, but not having self-operated locations made it hard to feel secure. During this rental, we even encountered the issue of having to add engine oil ourselves, which shows the rental company did not properly maintain the vehicle. This wasted a lot of our time, especially since we were in an unfamiliar place with language barriers, which added significant stress and dampened our mood for the trip! Additionally, the rental fees were very expensive—10 days of rental, cross-border fees, and one-way drop-off cost over 38,000 TWD, which is far too pricey! If it weren’t our first time self-driving in Europe and needing the convenience of city pick-up and drop-off, we wouldn’t have considered this company at all!

The staff was very professional and attentive.

Very satisfied

The staff only inspected the vehicle during pickup but did not explain its basic usage.

It's better to choose a major car rental company. This smaller one finds various ways to charge extra fees. Firstly, the car rental company in Slovenia required an €80 cross-border fee. Considering this, the slight savings from choosing this smaller company were not worth it. Secondly, they kept pushing for insurance add-ons. Later, because I didn't purchase insurance, I had to pay €362 for a small scratch on the wheel rim. It turns out it would have been better to buy the insurance.

Excellent service. However, the interior cleaning fee is unreasonable.